Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our and we’ll get back to you as soon as we can.
- How do I pay for Singapore company reports?
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Search for a company, add the desired reports to your cart, and pay securely by credit card. Reports are delivered by email.
- How quickly will I receive a Singapore company registry report?
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If you made a purchase but haven’t received your report, there are three possible reasons:
- What if I cannot find a Singaporean company?
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Select "I can’t find a company" under the search bar, and our support team will confirm directly with ACRA records.
- I haven’t received an order confirmation?
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Please check your spam/junk folders and whitelist our email address, so the finished report will reach your inbox. If you cannot find it in the spam folder, it could be caused by a typo in your email address. If you think you might have made a typo, please .
- Why haven’t I received my report?
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Some reports may require additional processing time. Please check your spam or junk folder, and note that public holidays may cause delays. If you still haven’t received your report, for assistance.
- What if I accidentally ordered the same report twice?
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Duplicate orders will be refunded or replaced with another report. Respond to the email order confirmation you received and our team will help you.
- Are your reports valid for cross-border due diligence?
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Yes. Our reports are sourced from official Singapore registries and are widely accepted for KYC, AML, and compliance checks.
- How do I remove my company from Companies House Singapore?
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We don’t manually add or remove data. Records are updated automatically once changes are filed with ACRA.