Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.
- How do I pay for the reports?
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Companies House reports can be purchased using a credit card. You can order reports one by one or combine them into a single order with multiple reports.
- Find the company or companies you are interested in.
- Add the company report to cart.
- Once you are done choosing reports, go to the checkout page and insert your credit card details.
- Once you complete the payment, your reports will be sent to your email.
Looking for another way to pay for the reports? Contact [email protected] to get an invoice for a wire transfer.
- Why haven't I received the report I purchased?
If you made a purchase but haven’t received your report, there are three possible reasons:
- We are still processing your report. Note that different reports have different delivery times which are indicated to you during the checkout.
- Your report went to your spam folder. We do send multiple reminders but sometimes our email notifications do end up in the spam folders.
- There is a public holiday and we need to wait until we receive the latest data from the government.
In any situation, feel free to contact us at [email protected] and we will sort out your order quickly.
- I made a duplicate order.
Did you order the same report multiple times? Notify us at [email protected] and we will refund your duplicate order.
- How to remove my company from Companies House?
Companies House doesn’t manually add or remove companies from our database - it’s entirely based on the datasets provided by the government.
Instead, we encourage you to provide additional information about your company by submitting user contributed data on your company’s page.
If your company has been dissolved or the legal name has changed and we haven’t updated it, feel free to notify us at [email protected]